Position: Help Desk & Inside Technician
Job Location: Menomonee Falls, Milwaukee, WI
Start Date: Immediate
Employment Term: Regular
Employment Type: Full Time, 40 hours/week
Work Hours (i.e. shift): 8am – 5pm
Starting Salary Range: $28,000 – $36,000 p/yr
Required Education: Certification or Vocational
Required Experience: 1-3 years
Salary/Benefit Notes: Salary commensurate with qualifications and experience. Profit sharing opportunity by invite based on productivity and merit. Benefits include company matched retirement plan, health, dental, life and disability insurance, yearly company retreats, flexible, friendly, team environment, paid time off, paid holidays, ongoing training, company outings and team-building activities.
Join our team! Ontech is seeking a qualified, motivated individual to add to our talented consulting group. As an Inside Technician, focusing on Help Desk services, you will work directly with our small and mid-size business clients assisting with troubleshooting and maintaining a wide variety of network hardware and licensing solutions, managed services, cloud services and projects. Qualified individuals will not only have technical expertise and a strong background with direct customer interaction, but will also possess a high level of organizational, communication, and customer service skills. A high level of professionalism is expected. Must be a team player!
At Ontech, customer satisfaction is paramount. Customer service begins and ends with our staff. We believe that, while IT can be a demanding field, it is important that our employees maintain a healthy balance of work versus leisure and family time. Ontech provides a flexible, team-oriented environment with regular company outings and team-building activities.
Work is performed during normal business hours, Monday – Friday 8am to 5pm.
Technical Support Tasks
Preferred qualifications: Network support experience with applications such as Office 365, Microsoft Office Suite 2003 thru 2016, Apple/MAC iOS support, Android Support, Windows XP thru Windows 10, Network Antivirus support & troubleshooting, PC setup
Additional experience/abilities: Strong verbal and written communication skills – Strong organizational and time management skills – Ability to work independently – Must be able to work effectively in a team environment – Strong analytical skills
Ontech is an Equal Opportunity Employer; Minorities/Women/Veterans/Disabled. Ontech believes that diversity leads to strength.
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