This week, as part of our series “The Top 5 Advantages of Managed IT Services”, we’re covering benefit #3, which covers on-demand IT support, a managed solution that can dramatically reduce downtime and boost productivity in the workplace.
You’ve been there before – we all have.
Your presentation is due in a few hours when suddenly, a vital piece of technology goes haywire. What now? You’re on deadline and have no time to spare. Should you call the hardware manufacturer or the software company? Out of desperation, you might try Google for a ‘quick fix’. 6 million results? On second thought, maybe not.
We’ve all fallen victim to a technology crisis at some point in time. And when you need help most, phone support is typically the best option. But phone-based IT support has gotten a bad rap – for good reason. You might recall frustrations with “John”; your India-based IT support rep who “helped” you troubleshoot an issue with your printer. One hour later, you’ve accomplished little and your issue has been escalated to “level 2” support. Not a good experience, to say the least.
But IT support doesn’t have to be an aggravating event that throws your day into a tailspin.
If you’ve heard of managed services before, but you’re not sure if this IT solution is right for your greater Milwaukee area business, check out this short 2 minute video that explains what this service really is.
Our U.S. based, knowledgeable IT Support Desk specialists are ready to quickly, efficiently address your needs.
Whether you’re having trouble with a device, a software program or an issue with your network, our on-demand support team with stick with you until a solution is found.
You are a top priority – and once you speak with our IT customer care specialists, you’ll know you’ve got the right person on the line to resolve your issue quickly and help you move on with your day as quickly as possible.
Ontech Systems customers rely on our IT Service Desk for:
Our Service Desk provides support for:
…and let’s not forget the little things that can wreak havoc on company productivity. Our IT Service Desk policy is that no problem is too small. Our Support Desk assists with:
Call us today at (262) 522-8560 or contact us online for immediate answers to your questions about our IT Service Desk. We’ll tell you what’s covered, what to expect and how you can get started.
For an audit of your current network, infrastructure, server(s), PC’s, backup, security performance, reliability and a Q&A session with our Network Consultant, register for a Free Network Discovery.
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